Errors when attempting operations such as creating, sharing and publishing Sigma documents
Incident
Report for Sigma Computing
Postmortem
Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis (RCA) is available on the Sigma Community site: Postmortem for May 2nd, 2023 Creating, Sharing, Publishing Documents Incident - Sigma AWS & Sigma GCP
Resolved
Current Status: Our engineers have resolved the issue and we no longer see errors occurring for these operations
Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types
User Experience: Users would have experienced errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets. These errors should no longer be occuring
We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs
Incident Start Time: Approximately 14:05 UTC May 2, 2023
Incident End Time: Approximately 14:55 UTC May 2, 2023
Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types
User Experience: Users would have experienced errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets. These errors should no longer be occuring
We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs
Incident Start Time: Approximately 14:05 UTC May 2, 2023
Incident End Time: Approximately 14:55 UTC May 2, 2023
Monitoring
Current Status: Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely. We expect the rate of errors to decline substantially
Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types
User Experience: Users would have experienced errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets. These errors should decline substantially now
Incident Start Time: Approximately 14:05 UTC May 2, 2023
Incident End Time: Approximately 14:55 UTC May 2, 2023
Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types
User Experience: Users would have experienced errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets. These errors should decline substantially now
Incident Start Time: Approximately 14:05 UTC May 2, 2023
Incident End Time: Approximately 14:55 UTC May 2, 2023
Investigating
Current Status: We are investigating an issue causing errors when users attempt operations such as: creating, publishing and sharing Sigma documents like Workbooks and Datasets. We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types
User Experience: Errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets
Incident Start Time: Approximately 14:05 UTC May 2, 2023
Impacted Cloud Regions & Services: Sigma organizations hosted on AWS US and GCP, all Connection types
User Experience: Errors when attempting operations such as creating, publishing and sharing Sigma documents like Workbooks and Datasets
Incident Start Time: Approximately 14:05 UTC May 2, 2023
This incident affected: GCP (Sigma - GCP (US)) and AWS (Sigma - AWS (US)).