Timeouts across Sigma AWS

Incident Report for Sigma Computing

Resolved

Backdated Incident: Sigma AWS users were experiencing query timeouts and high latency. This caused additional errors for materializations and exports. Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US, all Connection types
User Experience: We expect the rate of errors to decrease for all Sigma users hosted on AWS.
Incident Start Time: Approximately 13:00 UTC May 30, 2023
Incident End Time: Approximately 20:40 UTC May 31, 2023
We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

Posted May 30, 2023 - 13:00 UTC