The issue has now been fixed and users should be able to change the scheduled export email messages successfully now.
Posted Sep 21, 2026 - 18:29 UTC
Update
We are continuing to monitor for any further issues.
Posted Sep 21, 2026 - 18:28 UTC
Monitoring
A fix has been implemented and we are monitoring the results now.
Posted Sep 21, 2026 - 18:25 UTC
Identified
The issue has been identified and a fix is being implemented by the Engineering team.
Posted Sep 21, 2026 - 17:03 UTC
Investigating
We are investigating an issue with scheduled exports in reports where users are unable to change the email message. We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: All regions
User Experience: Upon changing the scheduled export message, it reverts back to the default message.
Incident Start Time: Approximately 15:43 UTC September 21, 2026
