Degraded performance on Sigma AWS

Incident Report for Sigma Computing

Postmortem

Sigma Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Sigma Computing Community site: https://community.sigmacomputing.com/t/post-mortem-on-service-degradation-for-sigma-aws/1779

Posted Jul 14, 2022 - 03:25 UTC

Resolved

This incident has been resolved.
Posted Jul 14, 2022 - 03:16 UTC

Update

We are continuing to monitor for any further issues.
Posted Jul 14, 2022 - 03:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 13, 2022 - 22:58 UTC

Update

We are now implementing a fix.
Posted Jul 13, 2022 - 20:29 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 13, 2022 - 19:17 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 13, 2022 - 17:43 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 13, 2022 - 17:43 UTC

Update

We are continuing to investigate this issue.
Posted Jul 13, 2022 - 16:36 UTC

Investigating

Users hosted on Sigma AWS are reporting again today longer than usual load times. We are currently investigating.
Posted Jul 13, 2022 - 15:38 UTC
This incident affected: AWS (Sigma - AWS (US)).