Sigma organizations hosted on AWS US are not loading
Incident
Report for Sigma Computing
Resolved
The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Users will be able to load the Sigma app successfully
Incident Start Time: Approximately 20:39 UTC November 08, 2023
Incident End Time: Approximately 20:57 UTC November 08, 2023
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Users will be able to load the Sigma app successfully
Incident Start Time: Approximately 20:39 UTC November 08, 2023
Incident End Time: Approximately 20:57 UTC November 08, 2023
Monitoring
Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Users will be able to load the Sigma app successfully
Incident Start Time: Approximately 20:39 UTC November 08, 2023
Incident End Time: Approximately 20:57 UTC November 08, 2023
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Users will be able to load the Sigma app successfully
Incident Start Time: Approximately 20:39 UTC November 08, 2023
Incident End Time: Approximately 20:57 UTC November 08, 2023
Investigating
We are investigating an issue in our infrastructure causing Sigma organizations hosted on AWS US to be in a loading state. We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Attempting to load Sigma app shows a loading screen
Incident Start Time: Approximately 20:39 UTC November 08, 2023
Impacted Cloud Regions & Services: Sigma users hosted on AWS US
User Experience: Attempting to load Sigma app shows a loading screen
Incident Start Time: Approximately 20:39 UTC November 08, 2023
This incident affected: AWS (Sigma - AWS (US)).