Snowflake incident impacting warehouses hosted in AWS - US West (Oregon) region also causing errors in Sigma Usage tables
Incident
Report for Sigma Computing
Postmortem
Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis (RCA) is available on the Sigma Community site: Postmortem for January 26, 2023 incident - Sigma AWS & Sigma GCP
Resolved
The direct impact and side-effects from the earlier Snowflake incident have now all been resolved.
Update
The errors that were being encountered when trying to load Usage tables in the Administration section are now no longer occurring.
Snowflake Incident: some Snowflake users are reporting long query times and timeouts as still occurring, but these may be isolated incidents. We are continuing to investigate these.
Snowflake Incident: some Snowflake users are reporting long query times and timeouts as still occurring, but these may be isolated incidents. We are continuing to investigate these.
Update
Snowflake Incident: Snowflake has declared the incident as being resolved on their end, however side-effects from it are still being experienced and we are actively investigating these:
All Sigma users may still encounter errors when trying to load Usage tables in the Administration section.
Some Snowflake users are reporting long query times and timeouts as still occurring.
All Sigma users may still encounter errors when trying to load Usage tables in the Administration section.
Some Snowflake users are reporting long query times and timeouts as still occurring.
Monitoring
Snowflake Incident: Users who have their Snowflake warehouses hosted in the AWS-West (Oregon) region may be unable to execute queries due to an issue in Snowflake. We are closely monitoring this. You can subscribe to Snowflake's status page for updates here: https://status.snowflake.com/incidents/xr2j1b6hf46c
As a side-effect of this, all Sigma users may encounter errors when trying to load Usage tables in the Administration section.
As a side-effect of this, all Sigma users may encounter errors when trying to load Usage tables in the Administration section.
This incident affected: GCP (Sigma - GCP (US)) and AWS (Sigma - AWS (US)).