Scheduled exports using image (PNG) files erroring
Incident
Report for Sigma Computing
Postmortem
Sigma Engineering has completed the postmortem of this incident. A Root Cause Analysis (RCA) is available on the Sigma Community site: Postmortem for July 27, 2023 - Image (PNG) Exports Erroring on Sigma AWS, GCP, and Azure
Resolved
The fix has resolved the root cause for the scheduled export error increase. You can resend any impacted exports. Our apologies for any inconvenience this caused.
Incident End Time: Approximately 13:30 UTC July 27, 2023
We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
Incident End Time: Approximately 13:30 UTC July 27, 2023
We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days. You will receive a notification when that occurs.
Monitoring
A fix has been implemented and we have seen the rate of errors decrease substantially. We are continuing to closely monitor scheduled export activity.
Update
We are continuing to diagnose this issue; currently scheduled export errors appear to be occurring intermittently.
Identified
Sigma Computing is currently addressing a Severity 0 incident with Scheduled Exports that are failing. This is currently affecting all scheduled export types.
This incident affected: GCP (Sigma - GCP (US)), AWS (Sigma - AWS (Europe), Sigma - AWS (US), Sigma - AWS (Canada)), and Azure (Sigma - Azure (US)).