Our team has completed the root cause analysis on this service incident. The deployment on both Cloud services were affected at different times.

AWS:
Incident Start Time: 07:10 PT June 28, 2021
Incident End Time: 10:30 PT June 28, 2021

GCP:
Incident Start Time: 10:30 PT June 28, 2021
Incident End Time: 10:40 PT June 28, 2021

The continuous load increase on our systems requires continuous changes and enhancements. One such enhancement is the ability for a better system-wide health tracking capability. This health-check service was recently put in place to better serve all of us but ironically it was the cause behind this service outage. We have made the required changes and enhancements to avoid such incidents in the future.

We sincerely apologize for the disruption and impact this service outage had on your applications and daily Sigma activity.

If you have any questions or concerns please reach out to our Support team via in-app Live Chat or submit a case via our Help Center at: https://help.sigmacomputing.com/hc/en-us

Thank you!
Sigma Support