Snowflake tables not loading on AWS US West 2
Incident
Report for Sigma Computing
Resolved
The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2
User Experience: We expect the rate of errors to be negligible for all Sigma users hosted on AWS US West 2
Incident Start Time: Approximately 14:00 UTC September 4, 2024
Incident End Time: Approximately 14:30 UTC September 4, 2024
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2
User Experience: We expect the rate of errors to be negligible for all Sigma users hosted on AWS US West 2
Incident Start Time: Approximately 14:00 UTC September 4, 2024
Incident End Time: Approximately 14:30 UTC September 4, 2024
Monitoring
Our engineers have implemented temporary mitigation measures to address the issue and we are monitoring their effect closely.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2
User Experience: We expect the rate of errors for long running queries on Snowflake tables to decrease while working in Sigma Workbooks.
Incident Start Time: Approximately 14:00 UTC September 4, 2024
Incident End Time: Approximately 14:30 UTC September 4, 2024
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2
User Experience: We expect the rate of errors for long running queries on Snowflake tables to decrease while working in Sigma Workbooks.
Incident Start Time: Approximately 14:00 UTC September 4, 2024
Incident End Time: Approximately 14:30 UTC September 4, 2024
Update
We are continuing to investigate this issue.
Investigating
At approximately 7 am PST, Sigma users on AWS US West experienced long running workbook queries on Snowflake tables that may result in a timeout. This incident is now actively under investigation.
We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West
Incident Start Time: Approximately 14:00 UTC September 4, 2024
We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West
Incident Start Time: Approximately 14:00 UTC September 4, 2024
This incident affected: AWS (Sigma - AWS (US)).