Resolved -
We have identified that PDF export failures were impacting a small percentage of our users. We applied mitigation steps and our monitoring indicates that this issue has been resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in the coming days.
Impacted Cloud Regions & Services: AWS US and GCP US regions, PDF Exports
User Experience: We expect impacted users' scheduled exports to succeed without the errors seen previously
Incident Start Time: Approximately 13:00 UTC on 2025-12-11
Incident End Time: Approximately 17:50 UTC on 2025-12-11
Dec 11, 18:17 UTC
Update -
We are continuing to investigate the issue at the highest priority.
We will provide updates on this page when we have pertinent status updates.
Dec 11, 17:29 UTC
Investigating -
We have received reports of errors causing PDF exports to fail. We are investigating the issue at the highest priority.
Our preliminary investigations indicate the following: Impacted Cloud Regions & Services: AWS US and GCP US regions, PDF Exports User Experience: Timeout errors causing PDF export failures Incident Start Time: Approximately 13:00 UTC on 2025-12-11
We will provide updates on this page when we have pertinent status updates.
Dec 11, 16:21 UTC
Resolved -
At 08:56 UTC Cloudflare's scheduled maintenance to their Web Application Firewalls failed and an incident was declared. At 09:12 UTC a fix was deployed and traffic was restored.
Sigma's service was impacted by this incident, as this did not allow traffic to reach our servers.
Our internal monitoring matches the incident timeline and indicated that customers may have experienced failures when using our services during this brief incident.
Dec 5, 09:00 UTC